Refund policy

These terms and conditions apply when you order or buy products from this website.

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

On this website you have the right to return your order within 14 days from the date you receive your items. Please note that we do not cover the cost of returns unless they are due to a fault of ours or a claim. Please contact customer care before returning faulty or wrong pieces.

Follow the procedure below if you wish to return/exchange an order:

Kindly make sure to pack the jewellery safely and in its original box and packaging.

Email us for the return form:  info@bagliorijewelry.com

As a rule, products should be returned in their original packaging. They are to be unused other than for trying them on. If there is evidence that suggests that the jewellery have been used to a degree that decreases the value of the product, you will lose your right to return the products. If the jewellery arrives to us broken, the right of return waives.

REFUND

To prevent fraud, we are only able to refund the amount to the credit card or PayPal account that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier. We are not able to refund customs and VAT for orders. It should be noted that we will not refund customs and VAT for orders shipped to customers, where the deliveries are refused by the customer or because the customer was not home to receive the delivery.